Get in Touch

We aim to respond to all inquiries within 24 hours during business days. For urgent matters, we recommend calling us directly during business hours at +61 3 5441 5303. Email inquiries sent over weekends will be addressed on the next business day.

Please provide your full name, email address, and a detailed description of your inquiry. If your question relates to a specific lottery or account issue, include relevant details such as the lottery name, draw date, or account reference. The more information you provide, the faster we can assist you.

Yes, you can visit our location at 303 High Street, Golden Square, VIC 3555. We recommend calling ahead at +61 3 5441 5303 to schedule an appointment, especially if you need specialized assistance. Walk-ins are welcome during business hours, but appointments ensure dedicated staff availability.

Absolutely. We take responsible gaming very seriously and have dedicated support resources available. You can contact us through this form, call our helpline, or visit our Responsible Gaming page for comprehensive resources, self-assessment tools, and links to professional support organizations.

After submitting your inquiry, you'll receive an automated confirmation email with a reference number. You can reply to that email to check the status of your inquiry or call us directly at +61 3 5441 5303 with your reference number. Most inquiries are resolved within 24-48 hours.

Yes, our team can provide detailed information about all lottery offerings, including jackpot values, odds, draw schedules, and prize divisions. For comprehensive lottery information, you can also visit our Lotteries page which features interactive probability tools and transparent odds data.