Terms of Service

By accessing, browsing, or using the luckywaltzing.com website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with these terms, you must not use our services.

These terms constitute a legally binding agreement between you and luckywaltzing.com. Your continued use of our platform following any modifications to these terms constitutes acceptance of those changes.

We reserve the right to update or modify these terms at any time without prior notice. It is your responsibility to review these terms periodically for changes. Material changes will be communicated through prominent notices on our website or via email notification to registered users.

Geographic Restrictions: Our lottery services are available only to residents of Australia. You must be physically located within Australia at the time of ticket purchase and prize claiming. Use of VPN services or other location-masking technologies to circumvent geographic restrictions is strictly prohibited and may result in account termination and prize forfeiture.

Legal Capacity: You must have the legal capacity to enter into binding contracts under Australian law. You represent and warrant that you are not prohibited from participating in lottery gaming under any applicable laws or regulations.

Account Limitation: Each individual is permitted only one account on luckywaltzing.com. Creating multiple accounts is prohibited and may result in suspension or termination of all associated accounts and forfeiture of any winnings.

Self-Exclusion: If you have previously self-excluded from lottery or gambling services in Australia, you may not register or participate in our services until your exclusion period has expired and you have been cleared to resume participation.

Registration Process: To participate in lottery draws, you must create an account by providing accurate, complete, and current information including your full legal name, date of birth, residential address, email address, and phone number. All information must be truthful and verifiable.

Identity Verification: We require identity verification for all accounts. You must provide government-issued identification documents as requested. Verification may include but is not limited to passport, driver's license, or national identity card. Failure to complete verification within the specified timeframe may result in account suspension or termination.

Account Security: You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You must notify us immediately of any unauthorized access or security breach. You are responsible for all activities that occur under your account, whether authorized by you or not.

Password Requirements: Passwords must meet minimum security standards including length, complexity, and uniqueness. We recommend using a unique password not used for other services and enabling two-factor authentication when available.

Account Maintenance: You must keep your account information current and accurate. If your personal details change, you must update your account information promptly. Failure to maintain accurate information may affect your ability to claim prizes or access services.

Account Sharing: You may not share your account with any other person. Accounts are strictly personal and non-transferable. Any attempt to transfer, sell, or share your account constitutes a violation of these terms and may result in immediate account termination.

Purchase Process: Lottery tickets may be purchased through our website by selecting your preferred lottery game, choosing numbers (manually or via quick pick), and completing the payment process. All purchases must be made using valid payment methods registered to your account.

Purchase Confirmation: Upon successful ticket purchase, you will receive an electronic confirmation via email containing your ticket details, selected numbers, draw date, and unique ticket reference number. This confirmation serves as proof of purchase. You must retain this confirmation for prize claiming purposes.

Ticket Validity: Tickets are valid only for the specific draw date indicated on your confirmation. Tickets cannot be canceled, refunded, or transferred after purchase unless required by law or as specified in our refund policy. All sales are final once the draw has occurred.

Purchase Limits: We may impose purchase limits on accounts at our discretion for responsible gaming purposes. These limits may include daily, weekly, or monthly spending caps. You may also set your own deposit and spending limits through your account settings.

Payment Processing: All transactions are processed securely through our authorized payment service providers. You authorize us to charge your selected payment method for all ticket purchases and associated fees. Payment must clear before tickets are confirmed for the draw.

Transaction Disputes: If you dispute a charge, you must contact us within 30 days of the transaction. We will investigate all disputes in accordance with our dispute resolution procedures and applicable payment provider policies.

Technical Failures: In the event of technical failures, system errors, or payment processing issues that prevent successful ticket purchase, we will make reasonable efforts to notify you and resolve the issue. We are not liable for failed purchases due to technical issues beyond our reasonable control.

Official Game Rules: Each lottery game offered on luckywaltzing.com operates according to official rules established by the respective lottery provider and regulatory authorities. Complete game rules, including number selection requirements, prize structures, and odds of winning, are available on individual lottery game pages.

Draw Schedule: Lottery draws occur on scheduled dates and times as specified for each game. Draw schedules are subject to change due to public holidays, technical requirements, or regulatory directives. Any changes to draw schedules will be communicated in advance when possible.

Random Number Generation: All draws are conducted using certified Random Number Generator (RNG) systems that comply with Australian gaming standards. Our RNG systems undergo regular third-party audits to ensure fairness and randomness. Audit reports are available upon request.

Draw Integrity: We maintain comprehensive audit trails for all draws, including seed data, timestamp information, and result verification proofs. Draw results are immutable once generated and published. Any suspected irregularities must be reported immediately for investigation.

Result Publication: Official draw results are published on our website immediately following each draw and are sent to all ticket holders via email notification. Results are also archived and accessible through your account history for a minimum of 12 months.

Result Disputes: If you believe there has been an error in draw results or prize calculation, you must notify us within 7 days of the draw date. All disputes will be investigated thoroughly, and our decision on result validity is final, subject to applicable regulatory review processes.

Voided Draws: In the rare event that a draw must be voided due to technical failure, security breach, or regulatory requirement, all affected tickets will be refunded in full. We are not liable for any consequential damages resulting from voided draws beyond the face value of affected tickets.

Prize Notification: Winners are notified via email and through their account dashboard. It is your responsibility to maintain a valid email address and check your account regularly. We are not responsible for prize claims missed due to outdated contact information or failure to check notifications.

Claim Period: Prizes must be claimed within 180 days from the draw date. Unclaimed prizes after this period are forfeited and may be reallocated to future prize pools or community benefit programs as required by applicable regulations.

Prize Verification: Before prize payment, winners may be required to complete additional verification procedures including but not limited to identity confirmation, address verification, proof of ticket purchase, and completion of winner declaration forms. Large prizes may require in-person verification.

Prize Payment Methods: Prizes are paid via electronic funds transfer to the bank account registered to your verified account. Smaller prizes may be credited directly to your account balance for future ticket purchases. Large prizes above specified thresholds may require additional processing time for compliance and verification purposes.

Tax Obligations: Winners are responsible for all tax obligations associated with lottery prizes in accordance with Australian tax law. We may be required to report prize winnings to tax authorities and may withhold taxes where required by law. We recommend consulting with a tax professional regarding your specific obligations.

Publicity Requirements: By accepting prizes, winners may be required to participate in publicity activities including media interviews, photographs, and promotional materials. Major prize winners consent to the publication of their name, suburb, and prize amount for verification and promotional purposes, unless prohibited by applicable law.

Prize Disputes: Any disputes regarding prize eligibility, calculation, or payment must be raised within 30 days of the draw date. All prize determinations are subject to verification and audit. Our decision on prize disputes is final, subject to applicable regulatory appeal processes.

Multiple Winners: In cases where multiple tickets match all winning numbers, prizes will be divided equally among all valid winning tickets as specified in the official game rules for each lottery.

Accepted Payment Methods: We accept major credit cards, debit cards, bank transfers, and other payment methods as displayed during the checkout process. All payment methods must be registered in your name and verified before use. We reserve the right to refuse or restrict certain payment methods at our discretion.

Payment Security: All payment transactions are processed through secure, PCI DSS compliant payment gateways. We do not store complete credit card information on our servers. Payment card details are encrypted and handled exclusively by our certified payment service providers.

Transaction Fees: Ticket prices are clearly displayed before purchase and include all mandatory fees. Additional transaction fees may apply for certain payment methods and will be disclosed before you complete your purchase. We reserve the right to modify fees with reasonable notice.

Refund Policy: Ticket purchases are generally non-refundable once confirmed. Refunds may be issued in cases of technical error, duplicate charges, draw cancellation, or as required by law. Refund requests must be submitted within 7 days of purchase and are subject to verification and approval.

Failed Transactions: If a payment transaction fails or is declined, tickets will not be confirmed for the draw. You are responsible for ensuring payment methods have sufficient funds and are authorized for online transactions. We are not liable for missed draws due to payment failures.

Chargebacks: Initiating a chargeback or payment dispute without first attempting to resolve the issue with our customer service team may result in account suspension or termination. Fraudulent chargebacks may result in legal action and permanent account ban.

Account Balance: Prize winnings below specified thresholds may be credited to your account balance for future ticket purchases. Account balances may be withdrawn to your verified bank account upon request, subject to minimum withdrawal amounts and verification procedures.

Commitment to Player Welfare: luckywaltzing.com is committed to promoting responsible gaming and protecting player welfare. We provide tools, resources, and support services to help players maintain healthy gaming habits and recognize problematic behaviors early.

Deposit Limits: You may set daily, weekly, or monthly deposit limits through your account settings. Once set, limits cannot be increased immediately and will be subject to a cooling-off period. Limit reductions take effect immediately. We strongly encourage all players to establish and maintain deposit limits.

Reality Checks: We may provide periodic reality check notifications during extended gaming sessions to remind you of time spent and amounts wagered. These notifications are designed to encourage breaks and promote awareness of gaming activity.

Self-Exclusion: You may request temporary or permanent self-exclusion from luckywaltzing.com services at any time. During a self-exclusion period, you will be unable to access your account or participate in lottery draws. Self-exclusion requests can be submitted through your account settings or by contacting customer service.

Support Resources: We provide access to responsible gaming resources, self-assessment tools, and links to professional support organizations. For immediate assistance, please contact the National Gambling Helpline at 1800 858 858 or visit our Responsible Gaming page at /responsible.

Underage Prevention: We implement strict measures to prevent underage access to lottery services. If you become aware of underage participation, please report it immediately. Attempting to facilitate underage gaming is a serious violation that may result in legal consequences.

Problem Gaming Detection: We monitor player activity for signs of problematic gaming behaviors. If concerning patterns are detected, we may contact you to offer support resources, implement account restrictions, or require cooling-off periods. Your cooperation with these measures is required as a condition of continued service access.

The following activities are strictly prohibited and may result in immediate account termination, prize forfeiture, and potential legal action:

Consequences: Violation of these prohibitions may result in immediate account suspension or termination, forfeiture of all prizes and account balances, reporting to law enforcement authorities, and civil or criminal legal action to recover damages.

Investigation Cooperation: If suspected of prohibited activities, you agree to cooperate fully with our investigation, provide requested documentation, and comply with temporary account restrictions during the investigation period.

Ownership: All content on luckywaltzing.com, including but not limited to text, graphics, logos, images, software, data visualizations, and interactive features, is the property of luckywaltzing.com or its licensors and is protected by Australian and international copyright, trademark, and intellectual property laws.

Trademarks: The luckywaltzing.com name, logo, and all related product and service names, design marks, and slogans are trademarks or registered trademarks of luckywaltzing.com. You may not use these marks without our prior written permission. Third-party lottery provider names and logos are the property of their respective owners.

Limited License: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use luckywaltzing.com services for personal, non-commercial lottery participation purposes in accordance with these terms. This license does not include any rights to reproduce, distribute, modify, or create derivative works from our content.

Prohibited Uses: You may not copy, reproduce, republish, upload, post, transmit, distribute, or commercially exploit any content from luckywaltzing.com without our express written permission. You may not reverse engineer, decompile, or disassemble any software or systems used to provide our services.

User Content: By submitting content to luckywaltzing.com (such as reviews, feedback, or communications), you grant us a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, and display such content for service operation and improvement purposes.

DMCA Compliance: We respect intellectual property rights and comply with applicable copyright laws. If you believe content on our platform infringes your copyright, please contact us at support@luckywaltzing.com with detailed information about the alleged infringement.

Service Availability: We do not guarantee that our services will be uninterrupted, timely, secure, or error-free. We reserve the right to modify, suspend, or discontinue services temporarily or permanently without prior notice for maintenance, upgrades, or other operational requirements.

Limitation of Liability: To the maximum extent permitted by law, luckywaltzing.com, its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including but not limited to lost profits, lost data, loss of opportunity, or emotional distress.

Maximum Liability: Our total liability for any claims arising from these terms or your use of our services shall not exceed the total amount you have paid to luckywaltzing.com in the 12 months preceding the claim, or AU$100, whichever is greater.

Technical Failures: We are not liable for any losses resulting from technical failures, system outages, network interruptions, payment processing errors, or other technical issues beyond our reasonable control. This includes failures caused by third-party service providers, internet connectivity issues, or force majeure events.

Third-Party Services: We are not responsible for the content, accuracy, or functionality of third-party websites, services, or payment processors linked to or integrated with our platform. Your use of third-party services is subject to their respective terms and conditions.

Accuracy of Information: While we strive to provide accurate and up-to-date information regarding lottery games, odds, and prizes, we do not warrant the completeness or accuracy of any information presented. Official game rules and regulations supersede any information on our website.

Tax and Legal Advice: We do not provide tax, legal, or financial advice. You are solely responsible for understanding and complying with all applicable laws and tax obligations related to lottery participation and prize winnings.

Indemnification: You agree to indemnify, defend, and hold harmless luckywaltzing.com and its affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from your violation of these terms, misuse of services, or violation of any applicable laws or third-party rights.

Termination Rights: We reserve the right to suspend or terminate your account at any time, with or without notice, for any reason including but not limited to violation of these terms, suspected fraudulent activity, prolonged inactivity, or at our sole discretion to protect the integrity of our services.

Voluntary Closure: You may request account closure at any time by contacting customer service. Account closure requests are subject to verification and may require settlement of outstanding balances or pending transactions. Closed accounts cannot be reopened, and you must create a new account if you wish to resume services.

Outstanding Balances: Upon termination, any outstanding account balance owed to you will be paid to your verified payment method within 30 business days, subject to completion of all verification and compliance procedures. Balances below minimum withdrawal thresholds may be forfeited.

Pending Transactions: In cases of account termination, pending ticket purchases will be honored through their respective draw dates. Any prizes won on tickets purchased before termination will be paid in accordance with our standard prize claiming procedures.

Suspended Accounts: Suspended accounts may be reinstated at our discretion following successful resolution of the issues that led to suspension. During suspension periods, you will be unable to access your account, purchase tickets, or claim prizes. We are not liable for any consequences resulting from account suspension.

Survival of Terms: Provisions of these terms that by their nature should survive termination will continue in effect after termination, including but not limited to intellectual property rights, liability limitations, indemnification obligations, and dispute resolution procedures.

Governing Law: These Terms of Service and your use of luckywaltzing.com services are governed by and construed in accordance with the laws of Australia, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of Australian courts for resolution of any disputes.

Informal Resolution: Before initiating formal dispute resolution proceedings, you agree to contact us at support@luckywaltzing.com to attempt to resolve the dispute informally. We commit to responding to all dispute inquiries within 10 business days and working in good faith toward resolution.

Complaint Procedure: If informal resolution is unsuccessful, you may file a formal complaint through our complaint resolution procedure. Detailed instructions for filing complaints are available on our website. We will investigate all complaints thoroughly and provide a formal response within 30 business days.

External Dispute Resolution: If you are not satisfied with our internal dispute resolution outcome, you may refer your complaint to the applicable gaming regulator or independent dispute resolution service as specified by Australian gaming regulations. Contact information for regulatory authorities is available on our website.

Arbitration: For disputes that cannot be resolved through informal means or formal complaints, both parties agree to submit to binding arbitration in accordance with the rules of the Australian Disputes Centre or equivalent arbitration body. Arbitration decisions are final and binding on both parties.

Class Action Waiver: You agree to resolve disputes with luckywaltzing.com on an individual basis and waive any right to participate in class action lawsuits or class-wide arbitration, to the extent permitted by applicable law.

Time Limitation: Any cause of action arising from these terms or your use of our services must be commenced within one year after the cause of action accrues. Failure to commence action within this period results in the cause of action being permanently barred.

Modification Rights: We reserve the right to modify these Terms of Service at any time without prior notice. Changes may be made to comply with legal requirements, reflect changes in our services, or improve user experience and platform functionality.

Notification of Changes: Material changes to these terms will be communicated through prominent notices on our website, email notification to registered users, or both. We recommend reviewing these terms periodically to stay informed of any updates.

Effective Date: Modified terms become effective upon posting to our website or on the date specified in the notification, whichever is later. Your continued use of luckywaltzing.com services after terms modifications constitutes acceptance of the revised terms.

Service Changes: We may modify, suspend, or discontinue any aspect of our services at any time, including but not limited to features, game offerings, payment methods, or technical functionality. We are not liable for any consequences resulting from service modifications or discontinuation.

Game Availability: Lottery games, jackpot amounts, odds, and prize structures may change based on regulatory requirements, provider decisions, or operational considerations. Current game information is always available on our website and supersedes any previously published information.

Grandfathering: In cases of service modifications that significantly affect existing users, we may implement reasonable transition periods or grandfathering provisions to minimize disruption. However, we are not obligated to maintain legacy services or features indefinitely.

Licensing: luckywaltzing.com operates under valid licenses issued by Australian gaming regulatory authorities. Our license information, including license numbers and regulatory body contact information, is available on our website footer and About page.

Regulatory Oversight: Our operations are subject to ongoing regulatory oversight and periodic audits by Australian gaming authorities. We comply with all applicable laws, regulations, and licensing conditions governing lottery operations in Australia.

Responsible Gaming Standards: We adhere to responsible gaming standards established by Australian regulators, including player protection measures, advertising standards, and problem gambling prevention requirements.

Anti-Money Laundering: We maintain comprehensive anti-money laundering (AML) and counter-terrorism financing (CTF) programs in compliance with Australian laws. This includes customer due diligence, transaction monitoring, and suspicious activity reporting obligations.

Data Protection: We comply with Australian privacy laws including the Privacy Act 1988 and applicable data protection regulations. Our privacy practices are detailed in our Privacy Policy, available at /privacy.

Regulatory Reporting: We may be required to report certain player activities, transactions, or winnings to regulatory authorities or tax agencies. By using our services, you consent to such reporting as required by applicable laws and regulations.

Compliance Cooperation: You agree to cooperate with any regulatory investigations or compliance audits that may involve your account or activities. Failure to cooperate may result in account suspension or termination.

For questions, concerns, or legal notices regarding these Terms of Service, please contact us through the following channels:

Mailing Address: Legal notices may be sent to luckywaltzing.com via registered mail. Physical address details are available upon request through our customer service channels.